Entering+a+Tech+Ticket

If you have a tech issue, please make sure to put in a repair ticket so the problem can be fixed as quickly as possible.

The link to IT Direct can be found on the South Redford Home Page under District and then Technology Department.

To enter a ticket:
 * Click on ITDirect
 * Enter in your school email (if you have used the system before it will already be entered in)
 * Enter your Building
 * The location of the issue
 * Room number of the issue
 * Select an category for the problem (this does not have to be exact)
 * For the problem description, please be as specific as possible, this will help to get the problem fixed quickly
 * If you are reporting multiple problems, please enter each as a separate trouble ticket
 * Enter the password which is srsd

Once entered, you will receive an email confirmation that your ticket has been submitted. Once action has been taken, you will receive a follow up email.

If you report an issue from an open lab, please put a note on the computer letting other staff members know that the problem has been reported.

If you would like, the following video will take you through the process step by step

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